Returns Policy

 

Returns

We accept returns on eligible items within 14 days of delivery.

To be accepted, items must be:

  • Unworn, unused, and in original condition
  • Returned with all original packaging and tags intact
  • Free from any signs of wear, damage, or alteration

Items that do not meet these conditions will be returned to the customer.

 

Non-Returnable Items

The following are not eligible for return:

  • Items purchased during limited or private releases
  • Items marked as final sale
  • Gift cards or digital products
  • Any item returned in a condition that differs from how it was received

Due to the nature of our releases, certain pieces may only be available once and may not be restocked.

 

Return Process

To initiate a return, please contact us at:

[your email]

Include:

  • Your order number
  • The item(s) you wish to return

If your return is approved, you will receive instructions for returning your item.

Returns sent without prior approval may not be accepted.


Shipping & Responsibility

Customers are responsible for:

  • Return shipping costs
  • Ensuring items are securely packaged

We recommend using a tracked and insured service.

Lotes End is not responsible for:

  • Lost or delayed return shipments
  • Items damaged in transit back to us


Refunds

Once your return is received and inspected:

  • Approved returns will be refunded to the original payment method
  • Shipping costs are non-refundable
  • Any duties or taxes paid are non-refundable

Please allow 5–10 business days for processing after receipt.


Exchanges

We do not offer direct exchanges.

If you would like a different item:

  • Please return your original purchase
  • Place a new order separately

This ensures availability, particularly for limited releases.


Faults & Incorrect Items

If you receive:

  • A faulty item
  • An incorrect item

Please contact us within 48 hours of delivery.

We will arrange a resolution, including replacement or refund where appropriate.


International Orders

For international orders:

  • Customers are responsible for any customs duties, taxes, or import fees
  • These are not included in the purchase price and are non-refundable


Final Notes

We reserve the right to:

  • Refuse returns that do not meet our policy
  • Limit returns in cases of repeated or excessive activity