Terms & Conditions
Last updated: May 2026
Welcome to Lotes End. These Terms & Conditions govern your use of our website and services. By accessing or purchasing from our website, you agree to be bound by the terms outlined below. If you do not agree to these Terms & Conditions, please refrain from using this website.
Throughout these Terms & Conditions, references to “Lotes End”, “we”, “our”, or “us” refer to Lotes End and its affiliated entities. References to “you” or “your” refer to the user, customer, or visitor of the website.
1. General
Lotes End is a lifestyle and apparel brand offering clothing, accessories, and related products through our online store.
By using this website, you confirm that:
- You are at least 18 years old, or are using the website under the supervision of a parent or legal guardian.
- The information you provide to us is accurate and complete.
- You will not use this website for any unlawful or unauthorised purpose.
We reserve the right to refuse service, terminate accounts, cancel orders, or restrict access to the website at our discretion where we reasonably believe there has been a breach of these Terms & Conditions, fraudulent activity, abuse of our policies, or misuse of the website.
2. Products & Availability
All products displayed on our website are subject to availability.
We make every effort to accurately display product descriptions, imagery, colours, sizing, and details. However, due to variations in screen settings, photography, and manufacturing processes, slight differences may occur.
Submitting an order does not guarantee acceptance or fulfilment of that order. We reserve the right to:
- Refuse or cancel any order;
- Limit quantities purchased;
- Discontinue products without notice;
- Restrict orders that appear to be placed by resellers, distributors, or automated systems.
If an item becomes unavailable after your order has been placed, we may cancel all or part of your order and issue a refund for the unavailable item(s).
3. Pricing
All prices displayed on the website are shown in the applicable currency for your region where available.
We strive to ensure all pricing information is accurate; however, errors may occasionally occur. In the event of an incorrect price, we reserve the right to cancel or refuse any affected order. If payment has already been processed, a full refund will be issued for the cancelled item(s).
Prices are subject to change without notice.
International customers may be responsible for customs duties, import taxes, or additional fees imposed by their local authorities. Lotes End is not responsible for these charges.
4. Payment
We accept a variety of secure payment methods, which may include:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
- Klarna or other instalment providers (where available)
Payment must be authorised before orders are processed.
All payments are processed securely through trusted third-party payment providers. Lotes End does not store or have access to your full payment details.
5. Order Acceptance
Once you place an order, you will receive an email confirmation acknowledging receipt of your order request. This does not constitute acceptance of your order.
A contract between you and Lotes End is formed only when your order has been dispatched and you receive shipping confirmation.
We reserve the right to refuse or cancel any order prior to dispatch for reasons including but not limited to:
- Product unavailability;
- Payment issues;
- Suspected fraud or unauthorised activity;
- Pricing or product description errors;
- Breach of these Terms & Conditions.
6. Delivery
We aim to dispatch and deliver orders within the estimated timeframes shown on the website; however, delivery times are estimates only and are not guaranteed.
Lotes End is not responsible for delays caused by:
- Courier services;
- Customs processing;
- Weather conditions;
- Public holidays;
- Incorrect delivery information provided by the customer;
- Circumstances beyond our reasonable control.
Risk and responsibility for products pass to you upon delivery to the shipping address provided at checkout.
If you authorise delivery without signature, delivery to a safe place, or delivery to an alternative recipient, you accept responsibility once the courier confirms delivery.
7. Returns & Exchanges
We want you to be satisfied with your purchase. If you are not fully happy with your order, eligible items may be returned within 14 days of delivery, subject to the following conditions:
- Items must be unworn, unused, unwashed, and in original condition;
- Original tags and packaging must be intact;
- Items must not show signs of wear, damage, odour, or alteration.
For hygiene and product integrity reasons, certain items may be non-returnable unless faulty.
Original shipping fees, customs duties, taxes, and return postage costs are non-refundable unless the item is faulty or incorrect.
Customers are responsible for arranging secure and trackable return shipping. Lotes End is not liable for returns lost or damaged in transit.
We reserve the right to reject returns that do not comply with our returns policy.
8. Fraud Prevention & Misuse
To protect our customers and brand, we reserve the right to investigate and take action against suspicious or fraudulent activity.
Examples may include:
- Excessive or abnormal return behaviour;
- Claims relating to missing deliveries;
- Chargeback abuse;
- Use of automated purchasing systems;
- Reselling limited products without authorisation;
- Returning products that differ from the original order.
Where fraudulent or suspicious activity is identified, we may:
- Refuse future orders;
- Cancel pending orders;
- Suspend or terminate accounts;
- Refuse refunds or returns where appropriate.
9. Intellectual Property
All content on this website, including but not limited to:
- Logos;
- Graphics;
- Product designs;
- Photography;
- Videos;
- Text;
- Branding;
- Website design;
- Artwork and creative assets,
is owned by or licensed to Lotes End and is protected under applicable intellectual property laws.
You may not reproduce, copy, distribute, modify, exploit, or use any content without our prior written permission.
10. User Conduct
You agree not to:
- Use the website unlawfully or fraudulently;
- Upload malicious code or harmful software;
- Attempt to interfere with the security or functionality of the website;
- Use automated systems, bots, or scraping tools without permission;
- Impersonate another person or entity;
- Submit false or misleading information.
We reserve the right to restrict access or take legal action where necessary.
11. External Links
Our website may contain links to third-party websites or services for convenience and informational purposes.
Lotes End does not control or endorse these third-party websites and accepts no responsibility for their content, policies, or practices. Accessing external websites is done at your own risk.
12. Limitation of Liability
To the fullest extent permitted by law, Lotes End shall not be liable for any indirect, incidental, special, or consequential damages arising from:
- Use of the website;
- Delays or interruptions;
- Product availability;
- Errors or inaccuracies;
- Loss of data;
- Unauthorised access;
- Third-party services or delivery issues.
Nothing in these Terms & Conditions excludes liability that cannot legally be excluded under applicable law.
13. Privacy
Your use of the website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
By using our website, you consent to the practices described in our Privacy Policy.
14. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
Changes become effective immediately upon being posted on the website. Continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions.
15. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising in relation to these Terms & Conditions or use of the website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Contact
If you have any questions regarding these Terms & Conditions, please contact us via: